HOTEL/RESTAURANT NEITU LEH DAWRTUTE HRIAT TUR - TIMES OF MIZORAM

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HOTEL/RESTAURANT NEITU LEH DAWRTUTE HRIAT TUR

HOTEL/RESTAURANT NEITU LEH DAWRTUTE HRIAT TUR LEH ZAWM TUR CONSUMER AFFAIRS DEPARTMENT- IN A TICHHUAK

Sawrkar laipui Department of Consumer Affairs chuan Consumer-te dikna chanvo humhalh a ngai pawimawh hle a. Chumi kawnga Sawrkar Dan ding lai Consumer Protection Act, 1986 hnuaia  Hotel/Restaurant neitu leh dawrtute hriat tur leh an zawm tur hetiang hian a tichhuak.

Consumer Act chuan Hotel leh Restaurant-a ei leh in chi reng reng lam tura leng lut zawng zawng te dikna chanvo an  a humhalh tlat a ni. Service charge chhuanlama Hotel leh Restaurant thenkhat te'n an customer te hnen atanga pawisa an chawi tur baka chuang liam (tip) an laksak thin hi consumer Affairs Department ehuan tha a ti lo hle. Customer thenkhat ehuan hotel & restaurant-a hnathawk "waiter" te hnenah thil hriatsual vangin tax chi khat emaw ti in tips an lo pe mek bawk. Hmun thenkhatah phei chuan khitiang sum chuang liam pek duh loh avanga mikhual hnar an awm hial thin. (Download Official Notice)



Hotel/Restaurant ten uchuak taka service charge-te an lak thin avang hian mipui lamah lungawi lohna lian tak leh complain hial te a rawn hring chhuak ta a. Hetiang a nih avang hian sawrkar chuan Hotel/Restaurant te'n service charge an lo lak thin chu mumal taka thliar hrangin fair (tih dan dik) leh Unnfair Practice (tih dan dik lo) in a thliar hrang a. Hetiangin :

1) Customer te'n ei leh in tur an order atanga an ei leh in man an pek turah hian waiter te service charge hi a tel nghal a ni. Service charge hranpa chawi belh ngai lovin an thil order man hian a huam nghal vek tin a ni.

2)  Customer ten menu card a thil man zat inziak (chhiah "tax" te huap telin) atanga an duhzawngte an order atanga an ei man an pek bak piah lamah customer te rem tihna ni lova pawisa chawi belh tir chu he Act hnuaiah hian 'tih dan dik lo’ (unfair trade practice) a ngaih a ni.

3)  Customer te'n an ei leh in man dik tak hotel emaw restaurant emaw te'n an bituk ang zat an pek hnu piah lama an mimal thil phalna avanga tips/gratuity an pe a nih erawh chuan customer remtihna anga ngaih a ni.



4)  Hotel & Restaurant-a chawl customer te hian chutiang tips/gratuity pek chu an bat a ni lova, ei leh in tur an chah hma daih atanga chutiang pek tir ngei tuma lo inkau sa phei chu a fel lo hle. Service charge kha a man zat ‘fix’ a nih chuan thil diklo tak a ni. Chubakah thil man te chiang taka sawi lova customer te atanga service charge pek luih tir te, ei leh in tur an order hmaa service charge lo bituk te hi dan phal loh (restrictive trade practice under section 2(1 )(nnn) of the Act) a ni.

5)  Bill reng reng customer te'n an pek hian service charge pek zat tur chu customer phal zat a ni tur a ni: bill a lo kalin service charge column chu a ruak (blank) tur a ni a. Customer te'n an duh zat leh phal zat an ziak lut mai tur a ni.

6)  Customer te hian dikna chanvo an nei a, zangna dawmna thleng pawhin an dawng thei. Chutiang tih theihna chu dan leh dun fel taka zam sa vek a ni a, an lungawi lohna te pawh Consumer disputes Redressal Commission/Forum hnai berah an thlen thei a ni. ~ DIPR

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